LOCED IN (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you use our website and services. By using our site, you agree to the terms of this Policy.

1. Who We Are

LOCED IN is the data controller for personal data processed via this website. You can contact us at win@locedin.co.uk. Our postal address is shown on the Contact page.

2. Information We Collect

• Information you provide: account registration details, contact details, billing information, competition answers and free postal entry details.
• Order and fulfilment data: ticket selections, entry timestamps, transaction references, prize delivery details and winner verification records.
• Technical data: IP address, device and browser type, operating system, pages viewed and interactions collected via cookies and similar technologies.
• Age and identity checks: evidence of age and identity where legally required or to verify eligibility.
• Publicity materials for winners: winner name, town or county, photographs or short video where you agree or where we rely on legitimate interests with the option to object.

3. How We Use Your Information

• To operate prize competitions, validate answers and enter Eligible Entries into draws.
• To process orders and payments, provide receipts and manage your account.
• To verify age and eligibility, prevent fraud and ensure fair play.
• To conduct transparent draws and contact winners.
• To improve our website and customer experience.
• To send marketing communications where you have opted in. You can opt out at any time.

4. Legal Bases for Processing

• Contract: to provide competitions, process entries and deliver prizes.
• Legal obligation: age verification, accounting and record keeping.
• Legitimate interests: running a fair and secure competition platform, fraud prevention, service improvement and limited publicity for winners with the ability to object.
• Consent: email marketing and any optional publicity where required.

5. Draw Transparency and Automated Processing

Eligible Entries are entered into a draw that may use a verifiable random number generator. We do not use profiling to make decisions about you. We do not make decisions based solely on automated processing that produce legal or similarly significant effects, other than randomised winner selection which is necessary to perform the competition.

6. Sharing Your Information

• We do not sell your personal data.
• We share data with trusted providers who help us operate our services, for example website hosting, payment processors, age and identity verification providers, email and customer support tools and delivery or prize fulfilment partners.
• We may disclose information if required by law, regulation or competent authority.

7. International Transfers

Your data is usually processed in the UK or EEA. If a service provider transfers data outside the UK or EEA, we will ensure appropriate safeguards are in place such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses or an adequacy decision.

8. Retention

• Account and order records: normally kept for up to 6 years to meet tax and legal requirements.
• Competition logs and draw records: normally kept for up to 24 months for audit and fairness checks.
• Winner publicity materials: retained while published and reviewed annually or removed sooner on reasonable objection unless we are required to retain proof of the result.
• Free postal entries: recorded for the draw and securely disposed of after audit periods.
• Marketing preferences: kept until you unsubscribe or your account is closed.

9. Cookies

We use cookies to make our site work, remember preferences and analyse usage. You can manage cookies in your browser. Some features may not work without certain cookies. See our Cookie Policy for details.

10. Your Rights

Under UK GDPR you have rights to access, correct and erase your data, to restrict or object to processing and to data portability in certain cases. Where we rely on consent you can withdraw it at any time. To exercise your rights, email win@locedin.co.uk.

11. Marketing

• We will only send marketing where you have opted in.
• You can unsubscribe at any time using the link in our emails or by contacting us.

12. Security

We use technical and organisational measures to protect your data against unauthorised access, disclosure, alteration and loss. No online system is perfectly secure, but we work to keep your information safe.

13. Children

Our services are for people aged 18 or over. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us and we will delete it where appropriate.

14. Complaints

If you have concerns about our use of your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

15. Changes to This Policy

We may update this Policy from time to time to reflect changes in law or how we operate. Updates will be posted on this page and apply from the date of publication.

16. Contact Us

Email: win@locedin.co.uk. Our postal address is shown on the Contact page.

Last updated: 8 September 2025